FAQs

Here are some of our most frequently asked questions. Your feedback is very important to us in order to the best possible customer experience. If you have any questions, please e-mail us at info@vexel.com.

D. How long does it take for my items to arrive?

A. Delivery time is generally 1-3 days.

Delivery times vary depending on demand and shipping location.

D. How long does it take to receive a tracking number?

A. It usually takes one business day.

D. Where can I place an order?

R. You can place an order from any country; we deliver worldwide.

D. Do I receive a confirmation number when I receive my order?

R. Yes, you will receive an order confirmation e-mail with an order number immediately after placing your order.

All you have to do is place your order. If you don't receive it within 24 hours, please contact us.

D. Who can I contact if I have problems with my order?

R. All questions can be sent to info@vexel.com.

We have a very attentive customer service team. We make sure that the problem is solved as quickly as possible.

D. How can I pay?

R. We accept all major credit cards: Visa, Mastercard, Amex, Apple Pay and also PayPal.

D. Is payment on this site secure?

R. You can be absolutely sure that all purchases made here are secure.

D. If I enter my e-mail address, will my information be sold?

R. We do not sell any information to our customers. E-mails are only used for follow-up and to send newsletters about our promotions and coupons.

D. Does the customer have to pay customs duties?

R. In most countries, you won't have to pay customs duties.